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Four compelling reasons for leveraging contact centers to optimize the customer experience
Most contact centers are a lifeline for support on critical issues and support challenges.
Aug 12, 2021
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Vincent Manlapaz
The three C’s of customer experience (CX)
How can we tell if a company is delivering a great customer experience?
Aug 2, 2021
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Vincent Manlapaz
July 2021
How to transform the contact center into a growth and value center? Here are three questions to guide the business.
Transformation is a business initiative required to provide timely and acceptable service value.
Jul 26, 2021
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Vincent Manlapaz
April 2021
What is a service-based paradigm mindset (excerpt from my book, "The Service-Based Paradigm Mindset."
In this era where customers compete against their own limited time and coveted success, a customer-first mindset must be shared with every person in…
Apr 12, 2021
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Vincent Manlapaz
Designing customer experience through an Experience Framework (Part 1)
Customers are the source of business growth and success.
Apr 8, 2021
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Vincent Manlapaz
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