What is a service-based paradigm mindset (excerpt from my book, "The Service-Based Paradigm Mindset."
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In this era where customers compete against their own limited time and coveted success, a customer-first mindset must be shared with every person in your organization, regardless of department or role. According to Gemma Espineira, VP Global Customer Success at Decibel, “When the value of your service is clearly understood, you will be able to sell more and implement CS programs that drive long term (and successful) partnerships.”
What is a service-based paradigm mindset (excerpt from my book, "The Service-Based Paradigm Mindset."
What is a service-based paradigm mindset…
What is a service-based paradigm mindset (excerpt from my book, "The Service-Based Paradigm Mindset."
In this era where customers compete against their own limited time and coveted success, a customer-first mindset must be shared with every person in your organization, regardless of department or role. According to Gemma Espineira, VP Global Customer Success at Decibel, “When the value of your service is clearly understood, you will be able to sell more and implement CS programs that drive long term (and successful) partnerships.”