Vincent’s Newsletter
Subscribe
Sign in
Home
Archive
About
Four compelling reasons for leveraging contact centers to optimize the customer experience
Most contact centers are a lifeline for support on critical issues and support challenges. If contact centers are a pivotal part of the business growth…
Aug 12, 2021
•
Vincent Manlapaz
Share this post
Four compelling reasons for leveraging contact centers to optimize the customer experience
vincentmanlapaz.substack.com
Copy link
Facebook
Email
Note
Other
The three C’s of customer experience (CX)
How can we tell if a company is delivering a great customer experience? Or a proactive experience? Here are the three C’s organizations should be doing…
Aug 2, 2021
•
Vincent Manlapaz
Share this post
The three C’s of customer experience (CX)
vincentmanlapaz.substack.com
Copy link
Facebook
Email
Note
Other
July 2021
How to transform the contact center into a growth and value center? Here are three questions to guide the business.
Transformation is a business initiative required to provide timely and acceptable service value. But what does it look like in today’s changing business…
Jul 26, 2021
•
Vincent Manlapaz
Share this post
How to transform the contact center into a growth and value center? Here are three questions to guide the business.
vincentmanlapaz.substack.com
Copy link
Facebook
Email
Note
Other
April 2021
What is a service-based paradigm mindset (excerpt from my book, "The Service-Based Paradigm Mindset."
In this era where customers compete against their own limited time and coveted success, a customer-first mindset must be shared with every person in…
Apr 12, 2021
•
Vincent Manlapaz
Share this post
What is a service-based paradigm mindset (excerpt from my book, "The Service-Based Paradigm Mindset."
vincentmanlapaz.substack.com
Copy link
Facebook
Email
Note
Other
Designing customer experience through an Experience Framework (Part 1)
Customers are the source of business growth and success. No one will argue with it. But how companies design customer experience and success will…
Apr 8, 2021
•
Vincent Manlapaz
Share this post
Designing customer experience through an Experience Framework (Part 1)
vincentmanlapaz.substack.com
Copy link
Facebook
Email
Note
Other
Share
Copy link
Facebook
Email
Note
Other
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts